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henryts avatar image
henryts asked

Amazon Fire TV - Most frustrated platform for developer

I want to share my another experience with you. my project got rejected because of following reason. Thank you for your recent submission of (APP Name). It requires your immediate attention due to the following reason(s): App contains adult/mature content in ads and the funny thing is i am using Amazon's Ad network and this is the only ad source in my app. Amazon rejects your own app becuase their own ad network provides inappropriate content. What a joke.
fire tv
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
I think you have misunderstood. Your app images and promotional materials contain adult/mature content and that is violating our content guidelines. We provide our customers with a family-friendly shopping environment. Please update your app to remove or edit the title or metadata to comply with our content guidelines, and resubmit your app for reconsideration.
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henryts avatar image
henryts answered
Hi Sujoy, The response specified adult content is in "AD" - "App contains adult/mature content in ads". If i really misunderstood the message, It's hard not to misunderstand the message. Can you have team be more specififc on what's the exact part of app got issue instead of just shoot back a template email in review process. I believe you guys want to help developers not to scary away developers from this platform.
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
I have sent you a mail on this. Please check. Thanks.
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henryts avatar image
henryts answered
Frustration just keep going on. I got message saying the message from reviewer is incorrect and they put my app my from "pending action" back to "in review" status again. However, it has been another week. I submit ticket to check why its taking to long to review an app that has been previously review so many times, but got template canned response again. I shared my experience with my other developer friends during lunch time and found bad Amazon app store development expereience is common shared among developers. Come on, Amazon why do you do good job on consumer side but do such a bad job on supporting developers.
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Sujoy@Amazon answered
Hey Henryts, We have sent you the issue detail in your app through the case you have created on 11th. Please check. Thanks.
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