question

Mikeybhoy avatar image
Mikeybhoy asked

High latency to Fire TV stick with voice, fine to standard Fire TV stick

Hi, I have 3 of these sticks in the house. When I ping them, the response times are around 3-18ms from my laptop, except for the newest (with voice) which is connected to the same AP as the others. This averages between 200- 400ms. Have swapped them around from room to room but the high latency follows the voice stick around. Have reset it, tried different APs, but same problem. Am aware that they use different OS versions between the voice and non voice, but seems to be a big difference in response times. Voice is also glitchy streaming video from time to time.
fire tv
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1 Answer

Melody avatar image
Melody answered
Hi, Thank you for posting in the forums! Please note that these forums are meant for Amazon Appstore developers to post and discuss questions related to app development for the Amazon Appstore. As an end user, if you require assistance with your Amazon Fire TV Stick, please contact Amazon Customer Service at: https://www.amazon.com/gp/help/contact-us/general-questions.html
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