Idea

Holly S Hertzel avatar image
Holly S Hertzel suggested

Respond to bad reviews

I just came across another negative review, but it wasn't for my design, it was for Amazon's service. Customer ordered 5 tshirts and only received 4 and couldnt figure out how else to complain so they gave me a one-star review. It's so unfair. All of my negative reviews are for size issues, customer service issues, etc. NONE of them should affect my ability to sell that design. Since Amazon reviews every review before they post it, why not contact the person or leave (even a canned message) a response saying Amazon would like to make things right.

reviews
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Smug avatar image
Smug commented

The reviews are for customer experience, not for product reviews it seems. They won't remove poor reviews for anything (chemical smell, long shipping, wrong print or color etc) They will only remove reviews with vulgar language. All you can do is reply to the message and ask them to message amazon to sort it out.

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