Idea

Bella avatar image
Bella suggested

Plea To Fix Wishlist Glitch That May Result in Massive Returns For The Holidays

There are two issues regarding Merch products being added to Amazon Wish Lists:

  1. The color and size for Merch clothing products are not being saved correctly.

My concern is that there will be a massive amount of returns during and after the holidays, due to individuals unknowingly ordering the wrong size and color off of their recipient's wish lists.

2. Wish lists are unable to pull the address for Merch products if there are no other items being ordered at the same time.

This can result in a loss of sales entirely if products are unable to be purchased off of wish lists.

The holidays are approaching us quickly and I feel this is a concern that all Merch sellers should be aware of.

So far, I have tried:

  • Reaching out to Amazon Customer Support in July, but they were unable to understand the issue
  • Reaching out to Merch Support in July, and their response was that my message was tagged as "Program Feedback"
merch by amazon
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ohhiitsme avatar image
ohhiitsme commented

This is true - it seems to default to the incorrect options which will def be an issue....a fix in time for the holidays would be great :)

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newuser-4b088a62-18e2-401b-8cfe-372866090809 avatar image
newuser-4b088a62-18e2-401b-8cfe-372866090809 commented

I'm setting up a wish list and none of the items have the correct size/color info! I even tried saving them to my cart first and moving - the size color always shifts back to the worst options possible. :(

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Swade avatar image
Swade commented

Wow, I just ordered 6 items of clothing for someone off their Wishlist. I assumed the sizes they selected to be correct. After reading this though, I sincerely doubt that any of the clothing I sent them for their birthday will fit. I will never order clothing for someone off their Wishlist again! Not unless Amazon fixes this serious issue.

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