question

newuser-503fb1ce-adff-4c97-bee7-a60b70521228 avatar image

What is the ETA for a developer support to respond back?

Hi there,

Can you please let us know the procedure on how long it takes for the developer support team to get back to a developer? Once a case is created the email states that the Amazon Developer support team will get back ASAP, but it is close to 10 days and we've heard anything back. What is the ETA? We have sent multiple emails but no response so far. What can we do, please help us out.

Thanks!

app submission and updatesamazon developer portal
10 |5000

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Oswald avatar image
Oswald answered

Thank you for submitting contact us cases to our support team. We have received your submission and will respond to it in the order it was received. We thank you for your patience during this time.

10 |5000

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jonjon avatar image
jonjon answered

Same here what is going on

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.