question

J.V. avatar image
J.V. asked ·

IAPs not working once live despite working in live app testing

Hi there,

All is in the title. We've been running through issues with Amazon since the past few days, it took ages for Amazon to process our Live App Testing, once it was working all our IAPs were not working, we investigated for ours not finding any issues and it miraculously worked again after a few hours. We then submitted to live and now that we're live our IAPs are again not working!

This looks and feels like an issue on Amazon's end. Any thought?

Thanks,

J.

iaplive app testing
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1 Answer

Levon@Amazon avatar image
Levon@Amazon answered ·

Hi J.,

Thanks for posting! Could you please confirm that the app works correctly both locally with App Tester companion app, AND in beta testing with Live App Testing after you submitted it to Amazon? Have you looked into the log files to see what might be wrong when IAP is not working?

We would need those log files to investigate, along with your app name / ID. Please log in to your Dev Portal account, click on "Contact Us" and submit that info. Thanks!

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