question

smg-studio avatar image
smg-studio asked

Internal Server Error, can't submit update for almost 3 weeks now!

Hello we have been in contact with support in the last 3 weeks but it baffles my mind how the developer console still DOES NOT accept any changes we are trying to make. It doesn't matter if it is updating the screenshots or submitting a new APK every time we try to change or add a upcoming version nothing actually happens and when we try to press the save button we get the following screen

https://farm4.staticflickr.com/3919/14351824320_00ab71e750_o.png

"Internal Server Error

We've encountered an unexpected error. Please hit the back button and retry your last operation or contact us."

This is super frustrating and it makes uploading future content to the Amazon store pretty much impossible. The support was not very helpful either - we even recorded a video that shows how the site does not work at all. Please fix this - it has been almost 3 weeks since we had an update ready and were really motivated to get it up to the Amazon store - and it is still not up to date!

Again, please fix this - your service is not working for us and it happened a few times now already.

amazon appstore
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Melody avatar image
Melody answered
Hi, We apologize for our delayed response. We do see that you did open a "Contact Us" case. Could you please indicate if you are still having issues logging into your developer's account? If so, could you please respond to the original case, or create another "Contact Us" referencing the original case number and providing as many details as possible, including your browser type and version, and approximately when you were seeing these messages (please include your time zone). This information will help us look into your situation. Thank you!
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I cant join to Develop console,contact us not show anything.Error: "Internal Server Error We've encountered an unexpected error. Please hit the back button and retry your last operation or contact us."

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smg-studio avatar image
smg-studio answered
Here's a gif of what we're seeing. http://smgstudio.com/transfer/tz%20error%20on%20amazon.gif we have this error on current version, upcoming version. We've then submitted it successfully and tried to add a new upcoming version with the same results
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi SMG_Studio, We are sorry for the inconvenience. Your most recent case (id : 211800071) will be answered with the resolution shortly. Thanks.
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smg-studio avatar image
smg-studio answered
This is getting a bit ridiculous but your backend is still broken, still getting "Internal Server Error, please contact support" and it has been now almost [u][b]5 WEEKS.[/b][/u] - am I the only one who cares. [u][b]Shouldn't Amazon care about their developer relationships[/b][/u]? We can [u][b]STILL NOT[/b][/u] update our game Thumbzilla. I am already working on the next update here for the game but I am afraid if this matter is not resolved there will be no update no more on Amazon - and that would be very frustrating for both sides because we had great success with Thumbzilla and the Amazon platform.
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
We are actively working on the issue that happens to your app. We will get back once the problem is resolved.
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vcor3 avatar image
vcor3 answered
I have a similar problem, after login get the Internal Server Error. It appears quite a few others do too. No answers from Amazon. Makes me feel Amazon is no longer interested in developers to have such critical issues that can't be fixed.
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codecube avatar image
codecube answered
I am getting the same error, I have contacted support 3 times and still no answer
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Launch avatar image
Launch answered

I'm one of the similar one, getting the same issue. for all kind of issue, amazon replays as fill the contact form and you will get help. even I tried that still the same problem.

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newuser-426a8d19-ccb2-4190-b68a-f18c650d40a9 avatar image
newuser-426a8d19-ccb2-4190-b68a-f18c650d40a9 answered

Consistently getting "Internal Server Error." Cannot create account, cannot do anything. Cannot contact support, since it just goes to blank page. I want to create Alexa skills.

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newuser-703ba1cb-783c-4c79-a9da-529637772092 avatar image
newuser-703ba1cb-783c-4c79-a9da-529637772092 answered

exactly the same problem! what to do?

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Please login to your Dev Portal account and create a "Contact Us" case, providing as many details as possible, including your app name, your browser type and version, and approximately when you were seeing these messages (please include your time zone). This information will help us look into your situation. Thank you!

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I can not do it! I do not see the form!

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img-0346.png (83.6 KiB)
newuser-7141cc2b-1685-49f7-9823-3a243201ac0a avatar image newuser-7141cc2b-1685-49f7-9823-3a243201ac0a newuser-703ba1cb-783c-4c79-a9da-529637772092 ·

Im have the same exact problem!

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