Internal Server Error, can't submit update for almost 3 weeks now!

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smg-studio asked Jun 30, '14

Internal Server Error, can't submit update for almost 3 weeks now!

Hello we have been in contact with support in the last 3 weeks but it baffles my mind how the developer console still DOES NOT accept any changes we are trying to make. It doesn't matter if it is updating the screenshots or submitting a new APK every time we try to change or add a upcoming version nothing actually happens and when we try to press the save button we get the following screen

https://farm4.staticflickr.com/3919/14351824320_00ab71e750_o.png

"Internal Server Error

We've encountered an unexpected error. Please hit the back button and retry your last operation or contact us."

This is super frustrating and it makes uploading future content to the Amazon store pretty much impossible. The support was not very helpful either - we even recorded a video that shows how the site does not work at all. Please fix this - it has been almost 3 weeks since we had an update ready and were really motivated to get it up to the Amazon store - and it is still not up to date!

Again, please fix this - your service is not working for us and it happened a few times now already.

amazon appstore

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Answer 1 · 2015-02-04T06:41:09Z

Melody answered Feb 4, '15

Hi, We apologize for our delayed response. We do see that you did open a "Contact Us" case. Could you please indicate if you are still having issues logging into your developer's account? If so, could you please respond to the original case, or create another "Contact Us" referencing the original case number and providing as many details as possible, including your browser type and version, and approximately when you were seeing these messages (please include your time zone). This information will help us look into your situation. Thank you!

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newuser-a13c21b8-a0b9-477b-8e94-9e8786cf1847 commented · Jan 14, 2018 at 02:27 PM

I cant join to Develop console,contact us not show anything.Error: "Internal Server Error We've encountered an unexpected error. Please hit the back button and retry your last operation or contact us."

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Answer 2 · 2014-06-30T00:42:28Z

smg-studio answered Jun 30, '14

Here's a gif of what we're seeing. http://smgstudio.com/transfer/tz%20error%20on%20amazon.gif we have this error on current version, upcoming version. We've then submitted it successfully and tried to add a new upcoming version with the same results

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Answer 3 · 2014-06-30T06:24:23Z

Sujoy@Amazon answered Jun 30, '14

Hi SMG_Studio, We are sorry for the inconvenience. Your most recent case (id : 211800071) will be answered with the resolution shortly. Thanks.

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Answer 4 · 2014-07-09T07:00:21Z

smg-studio answered Jul 9, '14

This is getting a bit ridiculous but your backend is still broken, still getting "Internal Server Error, please contact support" and it has been now almost [u][b]5 WEEKS.[/b][/u] - am I the only one who cares. [u][b]Shouldn't Amazon care about their developer relationships[/b][/u]? We can [u][b]STILL NOT[/b][/u] update our game Thumbzilla. I am already working on the next update here for the game but I am afraid if this matter is not resolved there will be no update no more on Amazon - and that would be very frustrating for both sides because we had great success with Thumbzilla and the Amazon platform.

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Answer 5 · 2014-07-10T10:45:02Z

Sujoy@Amazon answered Jul 10, '14

We are actively working on the issue that happens to your app. We will get back once the problem is resolved.

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Answer 6 · 2015-02-03T16:20:54Z

vcor3 answered Feb 3, '15

I have a similar problem, after login get the Internal Server Error. It appears quite a few others do too. No answers from Amazon. Makes me feel Amazon is no longer interested in developers to have such critical issues that can't be fixed.

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Answer 7 · 2015-03-30T14:38:35Z

codecube answered Mar 30, '15

I am getting the same error, I have contacted support 3 times and still no answer

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Answer 8 · 2017-01-11T13:29:43Z

Launch answered Jan 11, '17

I'm one of the similar one, getting the same issue. for all kind of issue, amazon replays as fill the contact form and you will get help. even I tried that still the same problem.

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Answer 9 · 2017-02-16T18:07:08Z

newuser-426a8d19-ccb2-4190-b68a-f18c650d40a9 answered Feb 16, '17

Consistently getting "Internal Server Error." Cannot create account, cannot do anything. Cannot contact support, since it just goes to blank page. I want to create Alexa skills.

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Answer 10 · 2017-02-24T04:39:22Z

newuser-703ba1cb-783c-4c79-a9da-529637772092 answered Feb 24, '17

exactly the same problem! what to do?

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Levon@Amazon ♦ commented · Feb 24, 2017 at 03:00 PM

Please login to your Dev Portal account and create a "Contact Us" case, providing as many details as possible, including your app name, your browser type and version, and approximately when you were seeing these messages (please include your time zone). This information will help us look into your situation. Thank you!

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newuser-703ba1cb-783c-4c79-a9da-529637772092 Levon@Amazon ♦ commented · Feb 25, 2017 at 11:27 AM

I can not do it! I do not see the form!

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img-0346.png (83.6 KiB)

newuser-7141cc2b-1685-49f7-9823-3a243201ac0a newuser-703ba1cb-783c-4c79-a9da-529637772092 commented · Feb 28, 2017 at 03:07 PM

Im have the same exact problem!

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