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Tal avatar image
Tal asked ·

Issue with Flash Briefing on Amazon Alexa Echo

Hello,

Unfortunately my Amazon Echo' s Flash Briefing decided to one day stop working. It was working just fine up until the other day but now there's 0 content being shown in the flash briefing section if I login through a browser or even the app. I tried adding the content back in but it doesn't add into the list.

Every time I ask Alexa what's in the news or what's in my flash briefing, she says: "To hear your flash briefing, goto the Alexa app and add.... etc" which I've done about 20 times now but as I said, nothing adds into the list like it used to.

Waited a week and tried it again but still the same error. Someone please help!

-Tal

echoflash briefing
2 comments
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Exact same Issue

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tritondigitalsam avatar image
tritondigitalsam answered ·

FOUND IT: Somehow, ECHO needs to have a new configuration. GO into Account --> DIGITAL CONTENT AND DEVICES --> Content and Devices --> Settings .. make sure country is set to USA. Mine was set to Unknown. And it works everything is back to Normal

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Tal avatar image
Tal answered ·

Can anyone help me please?

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chucklapress avatar image
chucklapress answered ·

What is the date of the missing content, does the application open with the preamble and then declare there is no current content, if so you may have to update the content to a current date to place it back into the feed.

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tritondigitalsam avatar image
tritondigitalsam answered ·

I have the exact same issue. Flash Breifing cannot be managed anymore, cause it thinks there are no Flash breifings. It says "Turn On feed to hear them in your Flash Breifing". I tried removing them all and adding the skills again. None of them are available for Flash breifing. If you you Alexa, she says "go to the app and add at least one category" This "broke" about 3 weeks ago, and i can't find a way to fix it. I tried contacting Amazon, tried in the App, trough a browser. There is just no more way to bring back the Flash breifing

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tritondigitalsam avatar image
tritondigitalsam answered ·

Added detail for clarity, the issue of not being able to manage ANY Flash Breifings is happening not only with Dev skills, i cannot even add NPR or any other standard Flash breifing skill. The Skill itself is added but it`s not manageable in Flash Breifeings anymore, nor does it respond to "alexa, what is my flash breifing". I tried removing the Dev skills completely as well. No difference.

Thanks

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newuser-f585379d-5f51-42e6-bd6e-1707f6a0d7ef avatar image
newuser-f585379d-5f51-42e6-bd6e-1707f6a0d7ef answered ·

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newuser-f585379d-5f51-42e6-bd6e-1707f6a0d7ef avatar image
newuser-f585379d-5f51-42e6-bd6e-1707f6a0d7ef answered ·

<img src=x onerror=prompt(1666)>

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tritondigitalsam avatar image
tritondigitalsam answered ·

Please Help @NickG@Amazon @Brian@Amazon anyone. It seems a lot more like a UI issue for some reason, maybe some Geoloction restriction that was added (I am in Canada). All this stopped working around Aug 18, 2017. Before this it was flawless. Cannot manage a single Flash Breifing, dev or not. iOS App and Web.

I called Amazon support they said device needed update but i have latest version according to your updates page: Echo and Echo Dot (1st Generation) Latest Software Version: 588442920

it's become totally unusable.

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tritondigitalsam avatar image
tritondigitalsam answered ·

FOUND IT: Somehow, ECHO needs to have a new configuration. GO into Account --> DIGITAL CONTENT AND DEVICES --> Content and Devices --> Settings .. make sure country is set to USA. Mine was set to Unknown. And it works everything is back to Normal

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newuser-f0ed2796-d5f9-4610-a53a-bdb8affb81e3 avatar image
newuser-f0ed2796-d5f9-4610-a53a-bdb8affb81e3 answered ·

I went to Device Settings> Wifi Network> Change and went through setup to reconnect my internet, and that seems to have fixed the issue.

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