question

Praveen Rajan avatar image
Praveen Rajan asked

Alexa Skill July promotion - no response from support

I've submitted an Alexa skill for July (07-13 to be exact) and promotion form was submitted the same day. Did not receive any updates from Alexa team. Raised a support ticket and still no response from them (even after second followup).

Alexa Team - Kindly provide a response from your end on the support ticket (Case Id - 4300927751)

Thanks!

@Brian@Amazon @Jamie@Amazon @Harper@Amazon

alexa skills kitalexa prizeAlexa Rewards
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Praveen Rajan avatar image
Praveen Rajan answered

Received email with tracking details of shipment yesterday.

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newuser-84e534ba-0130-40e3-b275-e724f2632fad avatar image
newuser-84e534ba-0130-40e3-b275-e724f2632fad answered

Same here. I've also attempted contacting them over Twitter. They pointed me to the support form, yet no one is answering the support form.

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Praveen Rajan avatar image
Praveen Rajan answered

Update on this : Received an email from support team a couple of days back mentioning Alexa Marketing team will contact me. Looks like it is back in same situation again - no responses.

@Brian@Amazon @Harper@Amazon @Jamie@Amazon

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Praveen Rajan avatar image
Praveen Rajan answered

Good news! Received an email yesterday mentioning skill is qualified for July promotion and echo dot/dev swag is on the way. Now waiting to see if it arrives.

@Brian@Amazon @Harper@Amazon @Jamie@Amazon

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