question

superdevapp asked Jun 5, '15

Downloads dropped to zero

For some reason the last 3 days my downloads dropped from an avarage of 50+ downloads per day for over 2 months, to zero. This is really confusing and i have no idea why this happened. Also i cannot publish an update because it says current build under review. Please help.

amazon appstore

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md9261 answered Jun 5, '15

Yes, same here. This seems to happen occasionally; see this thread for example. As others have noted it would be helpful to have support notify us on the forums or via e-mail.
You should be able to cancel any app under review.

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Brian Wood answered Jun 5, '15

My downloads also dropped to zero 6/3 and remained there 6/4. This is after averaging dozens a day, so hopefully its just a problem with the report.

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hneilk answered Jun 5, '15

I'm glad it's not just me. Hopefully Amazon is at least counting the app revenue correctly somewhere.

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Nick Gardner answered Jun 9, '15

Hi everyone, Thank you for contacting us. We are aware of the reported issue over the past few days. The issue has been resolved and your reporting information should be visible in your developer's account. Please let us know if you have any further questions. Thanks, Nick

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Dave answered Jun 29, '15

The almost zero download record of my several apps on amazon appstore has lasted for several months. :-< Perhaps we have to try some another appstore to distribute our apps. :-<

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justin answered Jun 30, '15

Hi all, In order for us to best research and provide answers to questions related to reporting, please log in to your developer account and use the Contact Us form below: https://developer.amazon.com/appsandservices/support/contact/contact-us Thanks!

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