question

Elon D avatar image
Elon D asked

Can I prepare Fire's purchased in the US for deployment abroad?

We distribute Fire tablets with a healthcare application we've created to places in the developing world. So far this has worked well, but we are adding some printing functionality and having trouble because the Fire tablets we purchase in the US have defaults that don't work well overseas. Primarily, for convenience we need the default paper size for printing to be ISO A4, but no matter what I try, the default is always Letter. This is even though I am launching my print job as follows:

PrintAttributes printAttributes = new PrintAttributes.Builder().
        setMediaSize(PrintAttributes.MediaSize.ISO_A4.asPortrait()).
        build();

PrintJob printJob = printManager.print(jobName, printAdapter, printAttributes);
fire tablet
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1 Answer

Levon@Amazon avatar image
Levon@Amazon answered

Hi there,

Thanks for posting! Unless it's related to this bug: https://issuetracker.google.com/issues/37054219

I would suggest checking the device's region before printing. Make sure the region is set to one where A4 is default, for example United Kingdom (or any European country), and try again. If you still experience any problems, please specify the exact device model, OS version, any other relevant info, and we will investigate. Thanks!

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