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newuser-a82af544-0b11-45ae-a04c-2638a0c60f9b asked ·

App appearing as not compatible with FIre 7

I developed an application and when I check the device support under "Binary Files" in the amazon developer portal it appears to support all Amazon tablets except the Kindle Fire (2011). But when I go to install the app from the amazon app store it shows that the application is not compatible with my devices (Fire 7, 7th generation).

Any help is greatley appreciated

fire tabletamazon appstoredevicesamazon developer portal
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newuser-a82af544-0b11-45ae-a04c-2638a0c60f9b avatar image
newuser-a82af544-0b11-45ae-a04c-2638a0c60f9b answered ·

Still waiting on a solution, can't get a reply from amazon here or through a ticket.

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Oswald answered ·

As this issue is specific to your account, please file a contact us here where we will be able to assist further. If you already have a case number, you can post that and our teams can look into this for you.

Regards,

Oswald

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newuser-7a42d05b-d863-4b7e-9da6-d3a47fe64ade avatar image
newuser-7a42d05b-d863-4b7e-9da6-d3a47fe64ade answered ·

Did you ever get an answer? I have one of the 7th gen Fire 7's, and there are several apps that show as not compatible with that model (though they work fine with older models).

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Levon@Amazon answered ·

Please login to your Dev Portal account, raise a "Contact Us" case with us, and specify your app name / ID, the device mode, and exact OS version on it, and we will investigate. Thanks!

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