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Tjcornman avatar image
Tjcornman asked ·

Why will my fire stick not download any apps?

I have bought a 2nd generation fire stick and no apps will download.

amazon appstorefire tv
2 comments
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I have the same problem with the new fire stick

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It’s amazon they have stopped downloaded from working on the 4K stick

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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi Tjcornman,

Thanks for posting! Make sure you are connected to Wi-Fi, and that your Amazon account is properly setup on this device. Please also note that this is a forum for Amazon Appstore developers. For assistance with the Amazon Fire TV Stick as an end user, please contact Amazon Customer Service for support (http://www.amazon.com/customerservice) or post in the Fire forums (http://www.amazon.com/forum/fire/). Thanks!

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can not download anything every time i try to i get purchase failure . all purchases are completed with ur amazon 1 click settings something about billing address updated but i did all that even added a credit card, even though the apps arer suppossed to b free

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Charlie avatar image
Charlie answered ·

Are you not able to download any apps, not even apps from the store? If you are having trouble downloading any apps outside the store, using Downloader for example, you will need to go into settings an enable third party apps.

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JIMSTEPH avatar image JIMSTEPH newuser-4ec4ce6f-458a-46f2-92b8-e6fc93822791 ·

I am having the same problem I cannot download anything unless I use my phone and push it into my fire stick using my firestick at self I have a second generation I'm not able to download anything with it keeps saying downloading not supported at this time have you several different browsers doesn't work I can't even find the Amazon app store every time I try to get it it might firestick freezes and reboots itself

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newuser-716ab110-893c-4f04-870e-536e4c033fa0 avatar image
newuser-716ab110-893c-4f04-870e-536e4c033fa0 answered ·

we have register on the app so why are the apps not downloading

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Thank you for posting! Please be aware that this forum is for Amazon Appstore developers to post and discuss ideas and issues related to app development.

For assistance with the Amazon Fire TV Stick as an end user, please contact Amazon Customer Service for support (http://www.amazon.com/customerservice) or post in the Fire forums (http://www.amazon.com/forum/fire/). Thanks!

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newuser-b76d39c2-8fce-4b26-84dd-6cb33f5fea14 avatar image
newuser-b76d39c2-8fce-4b26-84dd-6cb33f5fea14 answered ·

Netflix is unavailable for apps downloading in philippines

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newuser-aaae1a5e-4809-4b5b-b155-748c4c34d9d8 avatar image
newuser-aaae1a5e-4809-4b5b-b155-748c4c34d9d8 answered ·
  1. when I try to download the downloader it say my billing address on my account I want rite and I have checked it I'd rite ....also says sumn about one click settings have tried it both ways still nothing any ideas
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I'm having the same issue

How do I fix it

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I am having the same issue

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JIMSTEPH avatar image
JIMSTEPH answered ·

I have tested both my Wi-Fi speed as well as my ethernet both of them is fast so it's not that I have used for five different browsers it's not that keeps saying not supported at this time only thing I can think of is my firestick is what's making my TV smart I do not have a smart TV I have an HD TV that's the only thing I can think of

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So now to add to my previous to post I went and bought an LG Smart TV as well as two of the 4K Fire Sticks and still I try to download anything and I'm still getting the same response downloading not supported at this time the only thing I am able to do is to sideload why can't I download

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JIMSTEPH avatar image
JIMSTEPH answered ·

This is the exact same oroblem i am having.. I have 3 firesticks all of them second generation and I have 4 fire TVs and all of them second generation. I am unable to get the Amazon app store on any of tbem. And most apps that I try to download it says downloading not supported at this time. Only thing I can think of is my tv is not a smart tv it is just an HD tv and using my firesticks or fire tv's is what makes it a smart tv. I have looked everywhere online and no matter how I word it I can not find an answer to why I can not download the app store and most other apps. Yes I am hooked up right and have excellent wifi/Ethernet yes my account is set up right yes I have one click preferences enabled yes I have a credit card and all of that info on file and yet no app store and can't download almost everything else. And then at times I try to get into one of my apps and it will say something happened with Amazon a d to please sign back in to Amazon appstore to continue but I can't get the app store onto my fire tv or firesticks so I could sign in. So I am just froze there. And if I sign into the Amazon app store using my. Phone or even my fire tablet it is still not recognised as being signed in on my stick or tv because I will still get a prompt asking me to please sign in to the Amazon app store to continue. I have even sent the Amazon app store app to my fire tv and fire stick using .y phone and fire tablet and would get a message saying it was sent successfully. But I try to find it to open it and the app is nowhere around. Please somebody give me a answer.

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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi there,

Thanks for posting. Please note that this is a forum for Amazon Appstore developers. For assistance with the Amazon Fire TV devices as an end user, please either:

- post in Amazon Digital and Device Forum: https://www.amazonforum.com/

- contact Amazon Customer Service for support: http://www.amazon.com/customerservice

Thanks!

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JIMSTEPH avatar image
JIMSTEPH answered ·

To make an update on this post I was thinking that maybe it's because I didn't have a smart TV or maybe it's because I only had a second generation fire stick so I went and got a LG Smart TV I went and got two of the 4K Fire Sticks I'm still unable to get the Amazon app store I am still unable to download anything I am able to get downloader and I am able to get stuff through downloader but I used to be able to go to different stores and download something and it's mine now I'm not able to go to any store to download anything it's not supported I am able to go to Aptoide and get stuff for through them but I can't go to Google Play I cannot text you Amazon app store or a soft tonic or any store like that put on my phone or on my tablets I'm able to go to any store and get anything but not on the Fire Sticks not on my fire TVs why

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