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question

Lucas asked Jul 22, '15

SSL certificate verification failed

Hi everyone, First of all, AWS Lambda is not an option for me :) I bought a SSL certificate from one of the approved resellers (PositiveSSL by Comodo) but cannot have Alexa to communicate with my webservice. I keep getting the following error: "SSL certificate verification failed" "Request identifier: amzn1.echo-api.request.xxx. The certificate of the endpoint uses a wildcard domain name in its cname or subject alts: *. web-hosting.com" My webservice is indeed on a shared hosting that has its own wildcard certificate, but mine sure isn't a wildcard one. I managed to get Amazon Login to work with that certificate but I'm stuck with Amazon Echo. The domain used is http://42labs.us/ Any help is appreciated! Thanks, Lucas

alexa skills kit submission testing certification

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Ross@Amazon answered Aug 4, '15

The SDK team has looked into the issue and were unable to reproduce the problem. Have you gotten your skill to work correctly?

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Lucas answered Aug 6, '15

As I was getting no answer, I had to buy a VPS and install another certificate and it worked. But otherwise, no, I couldn't get it to work on a shared hosting.

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The Stig answered Aug 7, '15

Ross, I'm having the same issue as the OP. I'm happy to give you access to my skill (and URL endpoint) so that you can reproduce the issue. http://i.imgur.com/Lw8ZkJS.png Website is on a shared hosting plan (didn't see a point in buying a dedicated server when I'm just testing), and the SSL checks out when I run it through Digicerts SSL validator.

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Ross@Amazon answered Aug 10, '15

The SDK development team noticed that you appear to be using SNI while testing your endpoint. Unfortunately SNI is not supported at this time, which is causing your endpoint to fail.

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The Stig answered Aug 11, '15

Hi Ross, I just checked the settings of the SSL and SNI is not enabled (or at least on my end it's showing that they're not enabled) - http://i.imgur.com/2teSGUD.png

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The Stig answered Aug 11, '15

Hi again Ross, I created a self-signed SSL on another one of my websites and still no luck. Screenshot of the SSL settings - http://i.imgur.com/DyvVBT3.png Screenshot of the Echo card I receive - http://i.imgur.com/ump4GOq.png Upside is that this is a different error than what I was receiving on the previous website. Please let me know how I should continue.

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The Stig answered Aug 11, '15

To add to my last post - Port 443 is open on the server.

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Curt answered Nov 12, '15

I have the same issue with shared hosting from namecheap, were you ever able to get this working?

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Ross@Amazon answered Dec 9, '15

Lucas, the Alexa SDK team has looked into this issue and determined that you should select the Wildcard certificate on EDW. Note that this selection will not block your skill from being certified.

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