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newuser-519e3c1e-e919-496c-98af-d2d3d28f6c0b avatar image
newuser-519e3c1e-e919-496c-98af-d2d3d28f6c0b asked ·

Providing login credentials to test an app

Hi, I received this message from Amazon support after submitting an app (twice):

We are unable to test your app, due to lack of login credentials. Please provide login credentials along with any testing instructions, and re-submit the app.

The first screen of my app is the typical login/create an account screen, they are 2 buttons, and the "create an account" button is disabled by default, so user has to tap 4 times any corner of the screen (landscape mode) in order to activate this "create an account" button, that was a requirement of my client.

So after submitting the app for the first time I received the message above and sent a question to the Amazon support asking for more info about how to provide them login credentials or app instructions and I'm still waiting for any response, and I decided to add an image in the Images & Multimedia section explaining how to use the app and then I submitted the app again, and again I received the message about the login credentials issue.

My question is how to provide login credentials or app instructions to Amazon support team for them to test the app, I mean in which section of the developer console I must do this.

Thanks.


testing
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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi there,

You can provide testing instructions (such as login credentials or other information) in the Testing Instructions field, on the "APK Files" or "App File(s)" tab. Click the Edit button to enter the edit mode for your app, to reveal the Testing Instructions input box. Please see the screenshot for where to find it:


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newuser-519e3c1e-e919-496c-98af-d2d3d28f6c0b avatar image
newuser-519e3c1e-e919-496c-98af-d2d3d28f6c0b answered ·

Yeah, I already saw the section where I have to provide testing instructions, it is the binary files sections. Thanks

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even i got the same prblm how to reslove it..



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newuser-504b319d-f59a-4965-a814-8f69dcfff660 avatar image
newuser-504b319d-f59a-4965-a814-8f69dcfff660 answered ·

How to resolve this problem?


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