Alexa Skill Audio Player Playback Failed

Question

question

Michelle asked Feb 18, '17

Alexa Skill Audio Player Playback Failed

Since about 2 days ago, the audio playback has not successfully played music files hosted on firebase. The last successful playback was Feb 13th and the next try on Feb 16th failed. I have not changed the alexa skill source code for over 10 days and the firebase file plays fine in the browser. The skill is implemented in NodeJS. My request is as follows:

{
    "version": "1.0",
    "response": {
        "directives": [
            {
                "type": "AudioPlayer.Play",
                "playBehavior": "REPLACE_ALL",
                "audioItem": {
                    "stream": {
                        "token": "",
                        "url": "https://www.googleapis.com/download/storage/<removed>",
                        "offsetInMilliseconds": 0
                    }
                }
            }
        ],
        "shouldEndSession": true
    }
}

And the response I got is:

{
    "version": "1.0",
    "context": {
        "AudioPlayer": {
            "playerActivity": "IDLE"
        },
        "System": {
            "application": {
                "applicationId": "<removed>"
            },
            "user": {
                "userId": "<removed>"
            },
            "device": {
                "supportedInterfaces": {
                    "AudioPlayer": {}
                }
            }
        }
    },
    "request": {
        "type": "AudioPlayer.PlaybackFailed",
        "requestId": "<removed>",
        "timestamp": "2017-02-18T08:24:14Z",
        "locale": "en-US",
        "currentPlaybackState": {
            "playerActivity": "IDLE"
        },
        "error": {
            "message": "SSL certificate problem: unable to get local issuer certificate",
            "type": "MEDIA_ERROR_UNKNOWN"
        },
        "token": ""
    }
}

Would really appreciate any ideas about what's wrong all of a sudden.

Thanks.

alexa skills kit lambda node_js

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Answer 1 · 2017-02-24T02:18:20Z

WangChao@Amazon answered Feb 24, '17

Hi @Michelle,

We are working this issue. Stay tuned.

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Answer 2 · 2017-03-02T08:22:02Z

matematik7 answered Mar 2, '17

Hey,

I have the same problem, are there any solutions yet?

Thanks,

1

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WangChao@Amazon commented · Mar 10, 2017 at 01:30 AM

We are still working on this issue. Sorry for the confusion.

0 ·

Answer 3 · 2017-03-08T16:02:54Z

Jeff Bolton answered Mar 8, '17

I am also having a similar problem. My files are served through a CDN with a Comodo SSL cert. Files are served correctly through the browser, but I get the same error message above when trying to play the file through my Alexa Skill.

Do we have an ETA on when this will be resolved? Is there a workaround in the meantime?

Thanks in advance!

1

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Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

WangChao@Amazon commented · Mar 10, 2017 at 01:30 AM

We are still working on this issue. Sorry for the confusion.

0 ·

Answer 4 · 2017-03-19T22:30:30Z

newuser-f5bd1c01-83c4-4f94-b48d-357607c9b4ef answered Mar 19, '17

I too have run into a similar problem trying to accessing audio files. Any update or ETA?

Thanks for your help!

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Answer 5 · 2017-03-23T04:33:07Z

phlepper answered Mar 23, '17

I have the same problem accessing audio files. I also have a Comodo SSL cert. Mine is US. Files served correctly through the browser, but I get the error:

{
    "message":"SSL certificate problem: unable to get local issuer certificate",
    "type":"MEDIA_ERROR_UNKNOWN"
}

Let me know if you need more info for troubleshooting.

Thanks!

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Answer 6 · 2017-03-23T04:39:20Z

WangChao@Amazon answered Mar 23, '17

Thanks you all for the useful information. We are working on this, stay tuned.

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Answer 7 · 2017-03-29T00:21:35Z

newuser-b7030724-9a2a-45f4-9459-62da82038282 answered Mar 29, '17

I am also facing this issue. It will be great if issue can be resolved soon. Thanks Alexa Team.

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Answer 8 · 2017-04-25T17:36:05Z

Brian answered Apr 25, '17

Any updates here? This is still an issue for us. It used to work with the exact same audio url and now it doesn't for us. Same error everyone else is getting. I even tried a public Dropbox url and Google Cloud Storage url just to see if it was our SSL issue, and they don't work either. The only thing that works is Amazon S3.

SSL certificate problem: unable to get local issuer certificate

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Answer 9 · 2017-05-15T17:31:27Z

WangChao@Amazon answered May 15, '17

Hi guys,

Thanks for your patience. This issue has been fixed. Please let us know if you get any further questions.

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Answer 10 · 2017-06-15T13:43:05Z

newuser-066142e9-ba33-495b-ac42-d315f6e6e1da answered Jun 15, '17

On the week of May 29th through June 2nd it was working fine. I didn't even know there was an issue with the google certificate. On June 5th when I tried it out again, I got the same error message:

"error": { "message": "SSL certificate problem: unable to get local issuer certificate", "type": "MEDIA_ERROR_UNKNOWN" }

This is my audio file:

https://storage.googleapis.com/mwcradio-media-staging/podcasts/thornberry-creek-lpga-classic/012/thornberry-creek-lpga-classic-012.mp3

I posted it here: https://forums.developer.amazon.com/questions/75327/alexa-playback-feature-doesnt-recognize-mp3-hosted.html

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