question

newuser-2f6dd651-d1be-4104-96c3-349e9d168871 avatar image

Amazon Drive Reports "This Location is not Supported..." When Accessing Windows Network Share

I have all of my photos stored on a network share \\storage\media\Amazon Drive mapped as drive letter O:

When I try to setup the Amazon Drive application and attempt to select the Windows network share for the location of my Amazon Drive, I get an error telling me to "Select a different folder" and that the location is not supported.

I want to have my Amazon drive on a network share and not on my local machine.

I am able to sync the nework share to Amazon Drive using the Mac application but not with Windows.

How do I get my Windows machine to sync a folder stored on a network drive using Amazon Drive?

Again... no problem synchronizing using the exact same network share to Amazon with my Mac but no luck at all with Windows.

Help and Thanks!

amazon drivesync
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4 Answers

Jamie Grossman avatar image
Jamie Grossman answered

Cloud Drive itself does not support a using a network drive as a sync location. The only reason this is working on Mac and not Windows is that Mac treats network drives differently. If the network drive is set up like NAS using Synology or QNAP, then the network location itself could have it's own Cloud Drive access.

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Clay Anderson avatar image Clay Anderson commented ·

Give me a workaround, Jamie. This SUCKS. And there's no good reason for it.

I even tried mapping my external drive to a folder under c:\ and Amazon Drive still rejects it.

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Levon@Amazon avatar image Levon@Amazon ♦ commented ·

Hi Clay,

Thanks for posting. Please note that this is a forum for Amazon Appstore developers. For assistance with the Amazon services as an end user, please either:

- post in Amazon Digital and Device Forum: https://www.amazonforum.com/
- contact Amazon Customer Service for support: http://www.amazon.com/customerservice

Thanks!

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newuser-99887e9f-d5a0-4e3c-b1c2-147707af0b60 avatar image
newuser-99887e9f-d5a0-4e3c-b1c2-147707af0b60 answered

Build a sub diff set map root analogs and ground out the situation

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RobinS. avatar image
RobinS. answered

Hi, this worked for me (win10):

- Deinstall Amazon Drive software

- Create a new folder: c:\Users\yourusername\AmznD

- Mount network share in command prompt :

mklink /d "c:\Users\yourusername\AmznD_temp" "\\server\shareddata\"

- Install Amazon Drive software

- Activate Sync in the software, then in the selection screen select remote amazon driver folder and select local folder c:\Users\yourusername\AmznD but don't start sync yet.

- Rename c:\Users\yourusername\AmznD_temp to c:\Users\yourusername\AmznD

-Start syncing.

I really don't know why it has to be that complicated. I wish Amazon would allow selecting network folders for sync and just warn the user about the possible complications when selecting a folder for sync that might not always be available.


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Allen avatar image Allen commented ·

Also worked for the new Amazon Photos desktop app - they are killing off the QNAP HBS 3 capability to sync.

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newuser-40e3985c-241a-4355-a273-e112c08f0a1b avatar image newuser-40e3985c-241a-4355-a273-e112c08f0a1b commented ·

Hello Robin, This solution will keep the files on c:\Users\yourusername\AmznD folder. I also have similar requirement but I do not want any files to remain on my laptop. I need to directly sync from shared/external/network drive to Amazon Drive. Is it possible?

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Allen avatar image
Allen answered

Same issue with the Amazon Photos Desktop application. The hack to use the mklink/rename during setup works. I did contact customer service and they were unaware of the issue.

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