question

newuser-3e69717f-8467-4e06-aaa1-48a2eeba5f09 avatar image

Unable to find app family id for package name:

Why am I getting this error: 'Unable to find app family id for package name'? I've followed all of the steps outlined in https://forums.developer.amazon.com/questions/35064/adm-issue-only-on-live-app-testing.html#answer-36396 and am still having the issue. Please help

fire tabletamazon device messaging
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Could you please provide log output or screenshots around the time this error is shown? Thanks!

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Levon@Amazon answered
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.