question

mazin avatar image
mazin asked ·

I offer my apps for free, and Underground ask users to pay bitcoins to download it, is it a normal situation or what?

I offer my apps for free, and Underground ask users to pay bitcoins to download it, is it a normal situation or what?

payments
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Levon@Amazon avatar image
Levon@Amazon answered ·

Hi mazin,

Thanks for posting! Amazon Underground does not ask users to pay bitcoins to download apps. Applications are free to download. If you are seeing something different, please login to your Dev Portal account and raise a Contact Us case with us specifying your app's name / ID, and we will investigate. Thanks!

1 comment
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ok sir i misunderstood the message , actually it is about non qualified countery for amazon payment system , my tester users tried to use my apps from countries that supported by your services, and got the same issue .

this is happen with all my apps , except one

0 Likes 0 ·
Levon@Amazon avatar image
Levon@Amazon answered ·

That is correct behavior and is by design. The message that translates as "Please check that your billing address and method of payment are in a supported country." indicates that your testers are trying to use Amazon Underground from a country that is not supported, OR their Amazon account that they used to sign in to the Underground client were created in unsupported countries, or have billing address set to an unsupported country.

Please note that Amazon Underground is supported only in the following 20 countries: Andorra , Austria , Belgium , France , Germany , Gibraltar , Guernsey , Holy See (Vatican City State) , Ireland , Isle of Man , Italy , Jersey , Liechtenstein , Luxembourg , Monaco , San Marino , Spain , Switzerland , United Kingdom , United States (including territories and possessions).

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.