question

Hi there,

Welcome to dev forums and thanks for posting! Invitations for your Live App Test app can only be sent when your tester's email address is included in the marketing communications from Amazon. To resolve this issue, please ask each of your testers to follow this link:https://www.amazon.com/gp/gss/ccp/

and enable marketing communication for Appstore by selecting the option button labeled "Send me marketing e-mail from the following categories" and then clicking "Save". After setting your marketing communication preferences, the change will take effect starting with the next and all subsequent tests. Therefore, it's best to simply create a new test and the system will automatically email your testers.

Hi there,

While the LAT team is investigating this problem, could you please specify whether you are not receiving emails at all, even for testers with well known email providers, such as Gmail, Yahoo, or Outlook? If you can receive some invitations (for example, those sent to known providers), as a temporary workaround ask your testers to provide email addresses they use with such known providers (or create new email accounts if they don't). Once they receive an invitation email, they can use the invite URL from there to download the LAT version of your app into their Amazon account, even if that account is not using the same email address. The URL can be used one time though, so it won't be possible to share that same URL among all testers. Please let us know whether that works for you, while we investigate this issue.

Another thing to check is the list of supported countries for your app. Login to your Dev Portal account, click on your app in the Dashboard, switch to the "Availability & Pricing" tab, and make sure that the country (or countries) where your testers have their Amazon accounts, are selected. Ideally, for the question "Where would you like this app to be available?", make sure the default "In all countries and regions where Amazon sells apps" is selected. Thanks!

Hi, I am having the same problem. My testers are not getting the invitation mail. I put in my own account as well and tested if I could get i.e. the mail to download the Amazon Appstore. I did get this mail. I made sure that every tab asking for a language ("Description", "Images & Multimedia", "Binary File(s)") got English and German. The "Availability & Pricing" tab is the default, "In all countries and regions where Amazon sells apps".

Does a tester need to have a device compatible with the app to get the mail? Does the app has to be submitted (live, not for live testing) or at least have an already uploaded candidate (live)?

Having the same issues. Have got one tester on a Google Apps address, one on iCloud. 'Amazon Appstore' promo email option enabled. Tried disabling all emails, saving ,re-enabling. No luck.

Trying to get a beta app onto a Fire TV stick

@SimonSays, @Dom Barnes

Hi there,

Those invitation emails are part of Amazon's marketing communication. As such, not you, but each of your testers should follow this link: https://www.amazon.com/gp/gss/ccp/

and enable marketing communication for Appstore by selecting the option button labeled "Send me marketing e-mail from the following categories" while being logged in to their Amazon account, the same account where they use the email that you enter into the testers list.

The tester is not required to have a compatible device -- when the system sends out the email, it does not check that. As such, you can send those invitations to any email, and then the tester can use the URL from that email on the compatible device to download the app; or they can use that URL on their desktop browser to get the app (in the cloud) and download it later. The invitation URL can be used only once though. Thanks!

Hi,

I got one "solution". I added a new app to my dashboard (I also changed the package name of my app, because I didn't want to delete the "old" app in the dashboard) and put the same data in as before. Now my testers get the invite (for the "new" app), if they have the marketing communication enabled.

I may have made a mistake in setting up the live testing before. First I thought I submitted a live test, while actually submitting my app to the official store. I noticed my mistake and aborted. Maybe there was the problem.

Hope I could help someone else.

Our testers are having this issue too. I get the notification that emails were sent to invite testers, yet no emails were received. We confirmed this with several accounts, one of which goes out to my whole team. I have tried changing the notifications on the testing accounts and back again, to no avail.

We are facing the same issue and we use gmail tester accounts. None of our testers are receiving email notifications. Is there a solution for this.

Skill Name : -Nevotek InRoomControl

our beta testers did not receive any invitation email after selecting send reminder

I am not getting invite mails for testing either.

Seeing how it is mentioned to allow marketing communication, I wonder if it is necessary to enter only mail addresses that are actual Amazon accounts? We would like to be able to enter the company mail addresses for the testers and not ask everybody for private addresses!

Some of the receivers would probably not actually even be testers, but eg our managers so they know that we are in the testing phase.

If this is currently not possible, is this something that could be implemented? Both Apple and Google allow you to simply add an address and invites are send without any prerequisite to either having an Apple ID or Google account...