question

Dom avatar image
Dom asked ·

Cannot access Mobile Ads Reporting

Every time I try and access Mobile Ads Reporting or Performance, I get the following error:

Internal Server Error

We've encountered an unexpected error.

Please hit the back button and retry your last operation or contact us.

Have tried different browsers and computers with no luck.

amazon appstoremobile adsamazon developer portal
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Still can't access it. Will have to remove Amazon Ads soon if I can't monitor it. So frustrating.

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Dom avatar image
Dom answered ·

It's working! Woop! Thank you!

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Thank you for the update, Dom! Glad it's working now, and apologies for the inconvenience. Thanks!

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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi Dom,

Mobile Ads Reporting is undergoing some maintenance works this week, and reports might not be available intermittently. Could you please raise a Contact Us case with us (login to your Dev Portal first, then click Contact Us), so we investigate whether there's anything else wrt your account. Apologies for the inconvenience. The team is working to resolve this issue. Thanks!

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Dom avatar image
Dom answered ·

Hello, I haven't been able to access it once for over a week. I've tried "Contact Us" and got a reply that it would be looked in to but that was a few days ago. Will try again in a few days time. Hopefully just maintenance.

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Dom avatar image
Dom answered ·

Still can't access it. Will give it a few more days and will have to remove Amazon Ads from our apps if we can't access it by Friday.

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