question

martin2659 avatar image
martin2659 asked

"Live" apps in my development console now listed as "Failed", "Unsubmitted", and "Unknown", and apps under our vendor name on Amazon site no longer lists all our apps for sale.

I am re-asking this question and also adding to it because it has never been resolved. I had 38 "Live" apps in my development console and currently selling on the Amazon site. My console now has many of these apps as listed as "Failed", "Unsubmitted", and "Unknown". What is going on here? I can't get this resolved. No one contacts me. I've used Contact Us multiple times. Our company profile is correct with valid email address.

In addition, our development console now (8/30/16) only shows 35 apps, 3 are missing completely, and the apps under our vendor name on Amazon site no longer lists all our apps for sale. Why are items being removed?

amazon appstore
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4 Answers

George avatar image
George answered

This is going to sound daft - but have you tried refreshing the page? Also, what browser are you using? I've had a ton of problems with IE/Edge browser. An example - I will log in to my dev dashboard, check my downloads and EVERYTHING is blank. Or, the app titles show up but just ' - ' dashes next to downloads across the page - including total downloads.

After a refresh or 3, data starts to appear. To make matters worse, Amazon has its on going data reporting problem STILL.

I suggest contacting them using the contact form. I've noticed that you've had a ton of problems with a response but I can't say my experience is the same. I get a response but find it doesn't match my actual question.

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martin2659 avatar image
martin2659 answered

I use Chrome and typically have not had trouble with it. Refreshing does not help. I've tried the Contact Us form many times with no response from Amazon. Amazon answered this issue earlier via this forum by saying that our email address was wrong in the company profile.This is not correct, our email address is correct and valid. Frankly, I'm at a loss on how to contact Amazon or solve these issues. At any rate, I keep trying.

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Melody avatar image Melody ♦ commented ·

Please update your main contact email address under "Settings" > "Company Profile". This is a different place to update your email address for your forum account or for your individual user log-in into your company's developer account. Thanks!

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martin2659 avatar image martin2659 commented ·

Melody@Amazon says: "Please update your main contact email address under "Settings" > "Company Profile". This is a different place to update your email address for your forum account or for your individual user log-in into your company's developer account. Thanks!"

But how many times and ways can I state this, our email address is correct in our company profile. I log into our developer's account and go to "Settings" > "Company Profile" and the email address is correct. This the only place we log into to upload apps and have a company profile. If what you are saying is different, where is it? Please provide a website address for us the log in. Otherwise we have no idea of where to change the profile.

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Melody avatar image Melody ♦ martin2659 commented ·

For us to verify your company's information, please sign into your company's developer account and create a new "Contact Us" case. In it, please specify what your company's main contact email address should be (as you see it in your Company Profile) and we will be able to continue our investigation into your situation. If you would like us to respond to a specific email address (such as a personal one), please also specify such in the text of your message. Thanks!

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martin2659 avatar image
martin2659 answered

Ok, I have filled out another "Contact Us" form and sent it. It includes all valid email addresses including my personal email address. I also included our original issues. I will wait for any response.

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Melody avatar image Melody ♦ commented ·

Thanks. We can confirm that we've received your case and routed it to the appropriate team for further assistance. You should receive an email response from them at the email addresses you have listed within your "Contact Us" case.

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martin2659 avatar image
martin2659 answered

Well it is now 11/10/2016 and we have received NO assistance. At least you're consistent with that. We've pretty much given up on Amazon help with these issues. We've done everything on our part.

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Ross@Amazon avatar image Ross@Amazon ♦♦ commented ·

Hi martin2659,

This issue has been resolved via our email contact with you. Please Contact Us if that is not the case.

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