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webcoe123 avatar image
webcoe123 asked

I am trying to figure out where to load the icons for a Fire TV Web app.

I am trying to figure out where to load the icons for a Fire TV Web app.

When I uploaded my .zip file to Amazon to publish my web app all Kindle's were approved, but Fire Tv failed testing.

The Errror was:

Errors Identified

  • Generic - Uncategorized FireTV-55- General: App contains an uncategorized serious issue that results in a negative user experienceSteps to reproduce
     Steps to reproduce: 
1. Install the app. 
Actual Result: Observe, the app displayed in the "Apps" section of the device has no icon. It shows "No Image Available". Also there is no image found in the Amazon.com catalog page of the app. 
Expected Result: App should have the same icon image displayed in the device as in the metadata.

Where do I add/load the icon for "Apps" section of the device?

Do I have to have an Amazon.com catalog page for the app in order for it to work on Fire TV?

I am using https://github.com/amzn/web-app-starter-kit-for-fire-tv to make the web app.

Thank You for pointing me in the right direction.

fire tvtesting
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2 Answers

webcoe123 avatar image
webcoe123 answered

I resubmitted the the app and the icons are now showing up for Fire TV. I guess the trick is to check Fire TV options on the last tab first before the media files are uploaded and then submit. This means that the last tab must be performed first when submitting. Seems like a bug in the app submission process. The Fire Tv media upload does not show up in the media tab until after Fire Tv is selected in the last tab. Also app might new to be submitted before the Fire Tv media upload even shows up... not sure. I have to submit app twice to get it to work.

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Levon@Amazon avatar image
Levon@Amazon answered

Hi there,

Thanks for posting! Since this issue is specific to your app, could you please login to your Dev Portal account, then follow this link: https://developer.amazon.com/help/contact-us.html there to send us a message (including your app name), so we could investigate this issue further. Thanks!

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