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PhilatovMA avatar image
PhilatovMA asked

Unable connect to SFTP server for submission

app submission and updates
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Status:Disconnected from server Status:Connecting to dar.amazon-digital-ftp.com... Response:fzSftp started, protocol_version=6 Command:open "VM37XR02OATDYE@dar.amazon-digital-ftp.com" 22 Command:Pass: ********** Error:Authentication failed. Error:Critical error: Could not connect to server

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1 Answer

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Levon@Amazon answered

Hi there,

Thanks for posting! Are you still having troubles getting this to work? It sometimes takes up to a day after generating your initial account for it to be active, so please let us know if you are still requiring any assistance!

Otherwise, based on the errors you are seeing, it appears that your client is able to connect to the server, but is failing on the authentication step. If you were running this SFTP connection right after clicking on the link and getting your password for the first time, you may need to wait up to an hour for the new password to take effect. If you are still having issues, please try resetting the password via this page: https://developer.amazon.com/ftp/account.html. Once you have done so, please wait an hour before attempting to connect to give the change time to propagate.

Also, please make sure you're not behind any firewalls or proxies, and try connecting from another network / computer to get around the problem. Thanks!

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.