question

nitin-taygi avatar image
nitin-taygi asked

Amazon testing for Submitted App.

On My another Amazon account I have two apps , one for Kindle device and another one for Fire TV device. Both build having the same package name. Now today I receive an email from Amazon .Please see the email content below :

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Overall Result Your app has failed our app validation for a subset of devices you had targeted and is no longer available on the catalog for download on those devices. The detailed test results for the different stages in our validation process are compiled below.

Functionality Validation Your app has failed our functionality validation criteria on some of the devices you had targeted. Please fix the issues listed below and resubmit your app to the Amazon Appstore. For detailed test results for functionality validation please visit your App detail page

Device Result

Kindle Fire HDX (2013) FAILED

Kindle Fire HDX 8.9 WAN (2013) FAILED

Kindle Fire HDX 8.9 (2013) FAILED

Fire HD 8 (2015) FAILED

Fire HDX 8.9 (2014) FAILED

Fire Phone FAILED

Kindle Fire HD (2012) FAILED

Kindle Fire (2012) FAILED

Fire HD 6 (2014) FAILED

Fire (2015) FAILED

Kindle Fire HD 8.9 (2012) FAILED

Fire HD 7 (2014) FAILED

Kindle Fire HD 8.9 WAN (2012) FAILED

Fire HD 10 (2015) FAILED

Fire HDX 8.9 WAN (2014) FAILED

Kindle Fire HD (2013) FAILED

Kindle Fire HDX WAN (2013) FAILED

BlackBerry Leap FAILED

BlackBerry Classic FAILED

BlackBerry Z10 FAILED

BlackBerry Passport FAILED

BlackBerry Z3 FAILED

BlackBerry Z30 FAILED

BlackBerry P’9982 FAILED

BlackBerry P’9983 FAILED

BlackBerry Q10 FAILED

BlackBerry Q5 FAILED

Non-Amazon Android (HTC One m7wls - 5.0.x) FAILED

Fire TV (2014) PASSED

Fire TV Stick PASSED

Fire TV (2015) PASSED

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which states that my app is passed only for FireTv devices not passed on devices like BlackBerry leap etc .

On Portal my Kindle build have the permission for all of Amazon Fire Phones and Tablets and all of Non-Amazon Android devices.

And Fire TV build have the permission only for Amazon Fire TV devices.

So I have some questions :

1). Which build amazon tested Fire TV or Kindle build or both ?

2). if Amazon tested the Kindle build then how this build passed on Fire Tv devices ?

3). If Amazon tested the FireTv build then why they tested the build on devices like blackberry leap because i did not mention blackberry leap etc devices as a targeted devices for FirTV build .

amazon appstoretestingapp
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1 Answer

Jamie Grossman avatar image
Jamie Grossman answered

As this issue is related to your specific app on your account, please get in touch with us directly here, so that we can investigate further.

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