question

office-2 avatar image
office-2 asked ·

You are not eligible to purchase this app due to geographical restrictions

I cannot download our own app Sniper Ops 3D from the Amazon Appstore because "You are not eligible to purchase this app due to geographical restrictions." The game contains graphical violence just like any other sniper game so I don't think this may be the reason for the restriction, but then again I have no idea why our game would be restricted. I already contacted the support team but only received the following generic answer:

"We sell apps to customers in nearly 200 countries, and the type of content that is prohibited in our program varies across those countries. Not all apps are available to customers in all countries. We reserve the right to restrict any app or IAP item from sale in any country where the distribution of that app’s content may violate the country’s laws, cultural norms, or sensitivities."

The content guidelines state the following: "Country-Specific Restrictions: Some countries in which we sell our apps may have more restrictive standards than other countries for what qualifies as "Offensive Content," "Pornography," or "Illegal Activity." We may restrict any app or IAP item from sale in any country where the sale or distribution of that app's content would violate that country's laws, cultural norms, or sensitivities."

Any idea what's wrong?

amazon appstoresubmission testing distribution
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Kunijordan avatar image
Kunijordan answered ·

Thank you for posting your question on the forum. We are not able to provide response for particular individual case within the public forum so we kindly ask you to use Contact Us once you log in to your developer account.

Thanks,

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

office-2 avatar image
office-2 answered ·

So I did use the "Contact Us" formular, again, and received the same generic answer as stated in the original post. What now, this is not helping?

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Amelia@Amazon avatar image
Amelia@Amazon answered ·

Thank you for following up. Unfortunately, we cannot provide guidance on legal policy.

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.