question

lukaskotik avatar image
lukaskotik asked ·

Amazon Underground reports extremely low number of engaged minutes for my app.

I have submitted my app 11 days ago. First day it run on my test device for more than 4 hours of active use and about 2 - 3 hours of "passive" use (not taping on the screen often). Now after 11 days the developer portal still reports only 190 minutes of total use. How is it possible? I see that some people downloaded it so the number should be much more higher (At least higher than 240 minutes - the time the app run on my device eleven days ago).

Also when I run the app the welcoming Amazon Underground AD shows only in about 10% of the application starts. Does it mean that if no welcoming AD is shown the minutes of use are not recorded?

appamazon undergroundreporting
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Melody avatar image
Melody answered ·

Thanks for posting in the forums! As this is an account and app-specific question, please sign into your company's developer account and raise a "Contact Us" case with more details about your Underground app and the date range in question. This will allow us to investigate your inquiry while protecting your security and privacy.

As for your second question, please note that the presence of the Amazon Welcome banner has no bearing on the reporting of your app's engagement minutes.

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newuser-cb0c5bba-4afb-4fd2-8afe-f3e130622ae3 avatar image
newuser-cb0c5bba-4afb-4fd2-8afe-f3e130622ae3 answered ·

I've noticed this too, what was Amazon's excuse? I ran several tests from different accounts and minutes were under-reported...

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newuser-4fbe89a3-e492-4c6c-87af-62c36b31cde2 avatar image
newuser-4fbe89a3-e492-4c6c-87af-62c36b31cde2 answered ·

I had a similiar problem: 500 downloads then for the next 10+ days, no bump in minutes. Opened a ticket and was referred to documentation; Amazon did zero investigation. Is there a way to test the application to validate the number of minutes its reporting?

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newuser-f8eb9680-d2b3-4448-91a5-01b9ec166a17 avatar image
newuser-f8eb9680-d2b3-4448-91a5-01b9ec166a17 answered ·

I had a similiar problem: 300 downloads then for the next 5+ days

please check this link

فلش مموری تبلیغاتی

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