question

Diego avatar image
Diego asked

Skills Review Sorting System is Broken

The Skills review sorting system is poorly written, wrong and unfair.

Example: Day 10 my skill was in first place under 'Aug. Customer Review' with 15 reviews of 5 star.

The next day a 'hater' or maybe the owners of the Skill in second place give my skill a 1 star and wrote 'useless' as review as a header and comment.

This action pushed my Skill 20 pages down, giving priority to Skills with one review of 5 start first.

I'm believe this is unfair.

alexa skills kitalexareviews
10 |5000

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jjaquinta avatar image
jjaquinta answered

We all believe it is unfair. There are several threads around this. Galactoise has proposed some alternative ranking systems. I think of few of the non-Amazon skill lists are starting to use them.

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NYCSLP avatar image
NYCSLP answered

100% agree. I have contacted Dave about it and have not heard anything. It's beyond broken. We have had 3 of our 5 positive reviews removed. Just vanished into thin air, never to be seen again. Then, today... I had some tech friends of mine check out the skill in question and leave some feedback. Guess what? Out of 3 people who left feedback today, NONE of them are showing up. So that's now 6 positive feedback's not showing up, and all that remains is one 5 star review and a 1 star review from someone who openly admits she has never tried the skill, but is giving it one star anyway. Her comment has 6 down votes and still remains, yet my 6 positive reviews which would have my skill at a 5 star rating are gone without a trace.

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Diego avatar image
Diego answered

We need a new skill market place

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Galactoise avatar image
Galactoise answered

FWIW, here's the blog post jjaquinta mentioned: A Better Sorting Approach for Alexa Reviews Thanks for the shoutout, Jo. Diego, I've been doing everything I can to get this issue addressed, as recently as yesterday even. I'll continue to throw around whatever weight I have on the matter. At this point, my team is mulling taking some more drastic measures to get the attention of the powers that be...

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