question

hans avatar image
hans asked

chose a listprice but app is for free

Hi guys, I just published my first app here and added a listprice but my app is still for free. I already have 2downloads but still 0euro.if I search my app in the store the price Is 0,0$.please help me Thanks
amazon appstoreshowcase
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

5 Answers

Henderson@Amazon avatar image
Henderson@Amazon answered
Thank you for bringing this to our attention. Our team is exploring possible causes and expects to come to a resolution shortly. Upon resolution, we will send a message to the email address we have on file. If there are any specifics you wish to disclose, please use our secure Contact form: https://developer.amazon.com/help/contactus.html
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

mobivention GmbH avatar image
mobivention GmbH answered
has there been a solution to it? We had the same and several hundred of downloads appearently for free instead of using the price from the US store.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Samuel@Amazon avatar image
Samuel@Amazon answered
We need your app details to check on this issue. To keep your privacy on the forum, can you please raise a contact us for this issue so that you can submit your app details over there. One of our support engineers will respond and will give you an update on this. Thanks for understanding.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

mobivention GmbH avatar image
mobivention GmbH answered
Hi, has your issue been resolved? We are still waiting for feedback. 2500 downloads have been made but only a few dollar revenue in September. It seems that between September 17 and 21 the app has been set for free (not by us though). BR Bibiana
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Samuel@Amazon avatar image
Samuel@Amazon answered
Hi bh321, can you please raise a contact us( https://developer.amazon.com/help/contactus.html) for this issue with your app details. One of our support engineers will assist you in this. Thank you.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.