question

Gaurav avatar image
Gaurav asked

Live app testing - App not available on device

Hi Everyone

We are facing challenges while performing live app testing of the new version of the existing application which is already live on amazon app store, we developer a new feature for the echo show 15 and found that we can only test the application for echo show 15 in the live app testing process, its been 3 days since we published a build under live app testing section but our app is not available still for the live app testing.

I am new to this process, if possible then please provide the steps to perform live app testing and also if possible then please let us know what is the timeframe amazon needs to make apps available for the live app testing.

Thanks in advance.


Regards

Gaurav

amazon appstoreapp submission and updateslive app testing
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Gaurav,

Thank you for posting in the Amazon Developer forums.

Please use the Contact Us form so that our support team can investigate this issue and assist you: https://developer.amazon.com/support/contact-us

Thanks,
Mike

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