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"Map Displayed in Grids" Rejection

Hi, we've been trying to utilize the Amazon maps API but keep getting rejection notices citing an error that "the map is displayed in grids." On our testing devices and the testing service, everything seems fine. Any ideas what might be going on? Thanks for your help!
amazon maps
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10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.