question

Greatwave Communications avatar image
Greatwave Communications asked

Publishing Failure

Everything works as should when side-loading the app to a fire-stick. Video comes up immediately. Below is what we are receiving from Amazon

Issue Description: Content fails to begin playback within 1 minute.

Steps to reproduce issue:

Steps to reproduce:

1. Install and launch the app

2. Login to the app

3. Play any videos.


Actual Result: Observe the app video content fails to load and displays error "This content cannot be played"

Expected Result: App video content should begin playback within 1 minute.

.

app submission and updates
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Greatwave Communications,

Thank you for posting in the Amazon Developer forums.

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums.

Please use the Contact Us form so that our support team can assist you: https://developer.amazon.com/support/contact-us

Thanks,
Mike

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