David C Carnley avatar image
David C Carnley asked

Developer Support failure, closing cases and not responding

I am getting very frustrated with Dev Support. My case has been CLOSED twice now with only sporadic replies and no resolution. I opened case 11756671551 on 1/13, and heard nothing from them. I sent a follow up on the 19th and on the 20th got a reply, apologizing for the confusion and re-opening the case. I followed the data gathering steps he suggested and sent in the results on the 20th.

Now here we are on the 25th, still no reply, and when I go to send a new message the page says "Re-Open you Issue". WHY IS IT CLOSED AGAIN??

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