question

Oscar Penelo Arias avatar image
Oscar Penelo Arias asked

Alexa wake on lan packet is not sent with amazon Echo show 5 (gen 2)

Hi, Im the developer of the WoL skill ( https://www.amazon.es/Enciende-por-red-Wake-Lan/dp/B07PGKK416 ) and the last week im receiving a lot of messages from the clients saying that the skill is not working. I have tested with echo dots and another echo devices and works for me but i have asked the clients to know echo device that they are using and all of them is using an echo show 5. Seems that probably this echo show is not sending anymore the WoL packet, can you confirm that?

Thanks

alexa smart home
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松浦丘 avatar image 松浦丘 commented ·

I have same issue. I try to develop a WoL skill now. My skill send wakeup event successfully. But it seems that echo show 5 (gen2) don't send magic packet. I don't have another echo device. Thank you.

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Amari@Amazon avatar image
Amari@Amazon answered

Thank you for waiting. We have fixed the issue. Please let me know if you still have the issue.

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Polymeros Achaniotis avatar image
Polymeros Achaniotis answered

I have been using the WOL skill to turn on 3 computers in my home. It suddenly stopped working a few weeks ago. I have the Echo Show 8 and I also tried the Alexa Assistant on my phone. Both used to work but not any more. WOL on the computers works fine, with othe means. I really hope this can be fixed. If you need any tests, just let me know.

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Simon avatar image
Simon answered

I am also having this issue with all my Alexa devices( including the app on my phone). I even downloaded the app for my pc and it works to turn off the computer but doesn't turn it on. Previously it would turn on the computer with no issues, now it's stopped. I can turn on my devices though a wol app but it requires me to be on the same network where before I could turn it on through my phone from anywhere. Amazon please fix this as the developer previously asked (it's obviously a software update Amazon has done!).

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Oscar Penelo Arias avatar image
Oscar Penelo Arias answered

Hi, seems that is happening also in echo studio and in all echo shows.

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Ivan Llavero Sanchez avatar image
Ivan Llavero Sanchez answered

Hi, anoher one with an echo show that suddenly WoL stop working. Tried everything, erased skill from my account, started from scratch, and nothing worked for me.

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Amari@Amazon avatar image
Amari@Amazon answered

Thank you for reporting this issue. We contacted our internal team. I will keep you posted.

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Polymeros Achaniotis avatar image
Polymeros Achaniotis answered

I asked Alexa to WOL my computers today, to check if anything has been fixed and it worked. Seems like whatever the issue was, it is now fixed for me. I use an Echo Show 8.

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Ivan Llavero Sanchez avatar image
Ivan Llavero Sanchez answered

Hi! It's working! Thank you VERY much!! =)

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