question

zhengz avatar image
zhengz asked

sorry, music and radio playback are not support on this device.

When I wake up the device and say, "play Hotel California" ,I get a response "sorry, music and radio playback are not support on this device.",I read the posts on the forum, which requires the device to be certified by Amazon. But according to the official documents, if want certified by Amazon (it needs to pass the self-test first, which is given to the self-test case and the self-test tool, but the self-test case requires voice commands to control and play music, and the problem seems to be stuck in a loop). Is there a good solution to this?

amazon musicmusic
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zhengz avatar image
zhengz answered
  • Look forward to any reply from anyone, thank you very much

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sam@amazon answered

To enable Amazon Music on an alexa device you will need to work with the Alexa Voice Services team. you can contact them from here, https://developer.amazon.com/alexa/console/contact-us. Be sure to select "Alexa Voice Service" in the 'Type' drop down.

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