question

Marcos avatar image
Marcos asked

Alexa Skill Analytics - How do I get the user phrases

We are creating a skill and we want to know which phrases our users are asking and Alexa is not understanding or does not know how to handle these questions.


Checking the analytics tab, we don't have any kind of access to see this type of phrase.


Do we have any way to check what are the phrases that users are saying and are not understanding?

alexa skills
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1 Answer

Andy Whitworth avatar image
Andy Whitworth answered

I'm assuming you have a fallback intent, it is being triggered and you want to know what's causing that.

You can get this, but not from the analytics section. You want the "build" section of the skill, under the "interaction model" there is an "intent history" option. In here you can select an intent e.g. AMAZON.FallbackIntent and see the utterances which triggered it. The caveat here is that the intent history will only be populated under certain circumstances -> https://developer.amazon.com/en-US/docs/alexa/custom-skills/review-intent-history-devconsole.html#available-data

10 |5000

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