question

First Christian Church avatar image
First Christian Church asked

Problem: HLS stream never plays live, always starts from beginning of stream and controls don't work.

I have a very simple HLS stream from Resi. It works perfectly on Roku and Apple, but not Amazon. When the stream is live I have no controls (play/pause/ff), and the video always begins at the beginning of the stream, and will not allow you to jump to live. So if you join 15 minutes late, you will always be 15 minutes late... If you hit rewind it will jump you to the beginning of the stream. I have included our code below. I also have access to a DASH link version as well, would this play better with Amazon?


<item>
<title>fcLivestream</title><pubDate>2022-09-16 12:35:58</pubDate><link>https://resi.media/fcn-nk-ne/Manifest.m3u8</link><description>__</description><guid isPermaLink="false">stream.9TSVA7</guid><media:category>Live Streams</media:category><media:content url="https://resi.media/fcn-nk-ne/Manifest.m3u8" language="en-us" medium="video" isDefault="true">
<media:title type="plain">fcLivestream</media:title><media:description type="html">__</media:description><media:thumbnail url=" https://tappla01.s3.amazonaws.com/tapplaLiveFeedBackgroundImage/439ae7b8-af8f-4763-8cc8-0e301de28f39.png"/><media:credit role="author" scheme="urn:ebu">First Christian</media:credit>
</media:content><live>true</live>
</item>
fire tvAmazon Creator
1 comment
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello? Amazon support, anyone?
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi,

Thank you for posting in the Amazon Developer forums.

Our support team has received your Contact Us case and they are currently investigating this issue.

Thanks,
Mike

1 comment
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

If you would like us to do us a livestream, let me know, and I can arrange it. Our stream is set to play previously recorded footage when we aren't streaming live, and the app responds differently with the non-live footage, than it does with live.
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