question

Anusree Basu avatar image
Anusree Basu asked

Alexa not able to identify Invocation word "Honda" in French

Alexa is not able to understand the invocation word "Honda" in Canada-French language. After uttering a same sentence for 10 times, only once or twice it is getting the actual word and most of the times it's failing to understand the word. Example: If we utter 'demander à honda Quel service dois-je faire prochainement', it is listening 'demandez à roomba quel service dois je faire prochainement' or 'demandez à onda quel service dois je faire prochainement' or 'demandez à quel service dois je faire prochainement'.

utterances
10 |5000
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1 Answer

Andy Whitworth avatar image
Andy Whitworth answered

Firstly, using single word invocation names is not permitted unless the word is a "brand", which Honda clearly is. Presumably you're developing this skill on behalf of Honda and can show the certification team the necessary documentation to demonstrate this.

There's not much you can do about the invocation name matching without Amazon's assistance. I would either raise a "contact us" case or use any contacts Honda might have with Amazon to try and make the "Honda" speech matching more accurate.

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