question

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Mash asked

increasing number of INTERNAL_SERVICE_EXCEPTION errors

Hi,

We have been running a Smart Home skill for a while and from last week we start to see increasing number of INTERNAL_SERVICE_EXCEPTION errors.

The endpoint is https://api.fe.amazonalexa.com/v3/events .

It often succeeds after a retry, but fails sometimes, and the number of consecutive errors are rising.

Example response body is as follows.

{"header":{"namespace":"System","name":"Exception","messageId":"f74c3448-11f7-4235-a278-1be01bbee1e6"},"payload":{"code":"INTERNAL_SERVICE_EXCEPTION","description":"Internal service exception."}}

Did something change on Alexa's side ?

Maybe tech support can check from the messageId ?


alexa
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