question

MagicStore Srl avatar image
MagicStore Srl asked

Internal Server Error on getAuthorizationCode

Hello,

When we try to migrate the mws auth code to refresh code calling the getAuthorizationCode API we receive this response:


{
"errors": [
{
"code": "InternalFailure",
"message": "We encountered an internal error. Please try again.",
"details": ""
}
]
}

We are following this guide: https://developer-docs.amazon.com/sp-api-blog/docs/migrate-seller-authorizations-from-mws-to-sp-api#step-1-generate-a-grantless-lwa-access-token and can succesfully get an LWA access token. Our IAM user is associated with our application ID, se we skip step 2.


We don't know what to do because the support ignores us, and the July 31st deadline is very close

api
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1 Answer

Ross@Amazon avatar image
Ross@Amazon answered

Hi MagicStore Srl,

Please contact Amazon Seller Support for assistance with this issue.

https://developer.amazonservices.com/support

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