question

Leandro Dostuni avatar image
Leandro Dostuni asked

Answer to Amazon reviews through Salesforce

Good morning,

Is it possible to connect Amazon to a Salesforce org so that it's possible to answer user reviews through Salesforce?

If not, is there a way to get Amazon reviews through something like an API so that we can handle them through Salesforce? The closer thing I've seen is the Amazon PA API 5.0, but its functionalities of counting reviews or getting an iframe of the reviews are not what's needed for this case.


Thanks for taking the time to read.

apireviews
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Leandro,

Thank you for posting in the Amazon Developer forums.

While reviews and feedback are important to our customers and developers, the feature to respond to customer reviews was rarely used. As a result, this feature has been retired. We are committed to your continued success and will innovate and develop other opportunities for you to connect with customers.

Please note that this forum is for developers who publish apps on the Amazon Appstore.

For questions about Marketplace Web Services, please use the Amazon Services Seller Forums: https://sellercentral.amazon.com/forums/c/amazon-marketplace-web-service-mws/marketplace-web-service-amazon-mws-questions

For questions about the Product Advertising API, please use the AWS Developer Forums: https://forums.aws.amazon.com/forum.jspa?forumID=9

Thanks,

Mike

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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.