Our organization has change our brand name and as part of this rebranding activity, we have updated our website, chatbot, IVR content and a number of other applications and channels.
Now, we also want to update the invocation name of our Alexa Skill app so that is aligned with our new brand name.
I googled it but it seems invocation name cannot be changed once the skill is published/certified.
Any idea what we can do? Is it really not possible to change the invocation name? If that is the case, what are our options? And ideas?
If we now create a new skill, how can we get our existing Alexa users to move across to our new Skill?