question

Hey everyone, looking for advice, I did not receive my MBA payment for November (did not receive any remittance emails either, which would have normally come December 21st, 2021 for November's royalties). I have been back and forth with Amazon and thought I had the issue solved and was hoping that, since today is the 21st of the month, I would finally receive my remittance emails for both my November and now, December's royalties, but I haven't received anything, which makes me think I'm not going to be paid again. This will be the 2nd month in a row not getting paid and I do rely on this income. Has anyone had any issues like this before? I'm located in Canada, btw, and Amazon told me it could be b/c of changes Canadian banks have made and that I would need to make changes to my address in my Amazon account (which I did, they advised I take out my PO Box info and replace it with a street address). I'm thinking this did not solve the issue. I would love to be able to talk to a live person rather than wait days and/or a week between each email I get from Amazon. Thanks everyone in advance for any help! :)