question

Sri Sathya Sai Media Centre avatar image
Sri Sathya Sai Media Centre asked

Unknown Error in Amazon Creator while publishing YouTube Channel

Amazon Creator to design a Firestick Channel. I am using YouTube for my source video feeds. The process has been very easy but I am struggling when it comes to publishing.

I've attached Screenshots of what happens after I try to publish a new channel. Basically, you'll see that it gives back an error...about ASSET GENERATION and not much else. Makes it hard to troubleshoot.

Testing works fine....but can't publish. Any idea?

Any help / guidance


amazon-unknown-error.png

fire tvapp submission and updatesAmazon Creatorpublishing policy
2 comments
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ANY ANSWER OR RESOLUTION TO THIS, I AM HAVING THE SAME ISSUE
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shane Alden avatar image
shane Alden answered

HAS ANYONE FIGURED THIS OUT? I AM GETTING THE SAME ISSUE, VERY FRUSTERATING

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Amz Rohit avatar image
Amz Rohit answered

Hi,

We have a work around in place for the issue you have observed.

Please follow the below steps to publish your app successfully on Creator.

1. Login to Creator

2. Select Create New app

3. Select YouTube and input valid API key and channel id and select create

4. Set the theme as per your requirements, save it and select finish.

5. You will see your app listed on the app list page, select Publish.

6. App assets will be generated.

7. Here you will have to manually add background image and minimum 3 screenshots with the dimensions mentioned there.

8. Update all the required fields on this page and select "Publish to Appstore".

This should publish your app to Amazon Appstore for review.

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.