question

YASH FUTURE TECH SOLUTIONS PVT. LTD avatar image
YASH FUTURE TECH SOLUTIONS PVT. LTD asked

Please help related to Game audio playing in sleep mode also in Fire TV (Urgent help required)

Hello

We received an email from amazon app store review team related to one of our game available on fire tv and other devices also. Please see to below error notified by them

"

Your app has failed a test case.


Bug Description: Returning to the app from Sleep (System Standby) mode causes inconsistent behavior resulting in a negative user experience

Steps to reproduce:
1. Install and launch the app
2. Go through the app content and play the game
3. During gameplay long press Home button to invoke HUD (Heads UP Display) overlay
4. Select Sleep to put the device to Sleep mode
Actual Result: Observe app audio continues to play even after putting the device in sleep mode.
Expected Result: In sleep mode device should not result in inconsistent behavior of the app.

OS/Device(s)/Form Factor:

this issue is not happening with every device. Our game is developing using Unity 2020. Please tell what can be the issue and how to resolve the issue on urgent basis.


Thanks

fire tvunity
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi,

Thank you for posting in the Amazon Developer forums.

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums.

Our support team has received your Contact Us case and they should respond soon.

Thanks,

Mike

10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.