question

Mohammed Hemaid avatar image
Mohammed Hemaid asked

[Resolved] App rejected - The app exits/ force closes/ freezes/ displays an error message after being launched.

Hi everyone, we are not able to release the app because of this issue, we didn't get any logs or the reason for the crash, please help us to resolve this issue. I have also contacted the support team but didn't receive anything from them

amazon appstoreapp submission and updates
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Mike@Amazon avatar image
Mike@Amazon answered

Hello Mohammed,

Thank you for posting in the Amazon Developer forums.

Because this issue is specific to your app, unfortunately we aren't able to assist in the public forums.

Our support team has received your Contact Us case and they should be able to assist you.

Thanks,

Mike

10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Mohammed Hemaid avatar image
Mohammed Hemaid answered

Hello Mike, Thank you for the reply!
After a lot of investigation, I got that the store inject code in the app and we were very close to 65K methods and it was a dex issue, so I enabled Mutlidex and now that app working and we were able to release the first version finally :)

10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.