question

KIM RAPUANO avatar image
KIM RAPUANO asked

Firestick will not recognize/load the Amazon App Store...

I have literally spent more than 6 hours on the phone with Amazon Tech Support to try to get the Firestick to load the App Store so that I can get Netflix, HBO Max, etc. The only apps that are on the Firestick now are the pre-loaded Amazon apps. I thought this was an issue with the type of TV (LG), but I just tried the same one with a Samsung TV and it did the same. I have repeatedly restarted, rebooted, cleared cache, reset to factory default, de-registered/re-registered - all the things that should have fixed this, but have not. PLEASE tell me how to get the Firestick to work properly and open the App Store!! Thanks :)

amazon appstore
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1 Answer

Mike@Amazon avatar image
Mike@Amazon answered

Hi Kim,

Thank you for posting in the Amazon Developer forums.

Please use the Amazon Digital and Device forum for questions like this: https://www.amazonforum.com

You can also contact Amazon Customer Service: https://www.amazon.com/gp/help/contact-us/general-questions.html

Thanks,

Mike

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