question

Anker-Production avatar image
Anker-Production asked

Could not contact provider of account linking credentials

We found that the App2app function is unavailable and stuck at this step: https://developer.amazon.com/en-US/docs/alexa/account-linking/skill-activation-api.html#enable-and-link

The error returned is: Could not contact provider of account linking credentials

But I didn't find any more clues. Can you tell me the reason for this error? In addition, our 'redirect_url' is available: https://example.com/v1/user/authorize/v1/user/authorize

Request parameters:
{"stage":"development","accountLinkRequest":{"redirectUri":" https://example.com/v1/user/authorize"," authCode":"Q7BsJd9IQDKDE3uuznki9w","type":"AUTH_CODE"}}

Return result:
{"message":"Could not contact provider of account linking credentials"}
account linking
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1 Answer

Jason@Amazon avatar image
Jason@Amazon answered

The error message likely means that Alexa is unable to reach your authorization server - check your authorization server for errors.

For general tips, check out this article:

https://amazon.developer.forums.answerhub.com/articles/240817/app-to-app-account-linking-debugging-tips.html

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