question

Jacek avatar image
Jacek asked

Amazon sales reports vs. server logs for paid apps purchases

Our servers report about 2x the number of first downloads / purchases for our paid app (comparing to what is in Amazon sales reports). We understand that potentially some of those extra could belong to accounts that already purchased our app on different devices, or some could come from the Amazon test team. In case of a second / third / ... device for the same account, we would like to know how we developers can verify that those are indeed from the same account.

We have just opened Contact Us case (9193373501) and provided a list of potential purchases for this month (as seen by our servers). We would like to have Amazon to clarify those that are not on Amazon reports. We also hope that Amazon will start reporting those extra downloads in sales reports (e.g., by Amazon test team at value $0 for instance, second device from the same account).

amazon appstorefire tvreporting
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

0 Answers