question

Juan I Diaz avatar image
Juan I Diaz asked

Every link to developer.amazon.com results in a screen saying "Oops! Something went wrong!"... how can I get my account to a working state?

Hi, I tried to access my Alexa Developer account today to do some simple hobby work and I found out there is no way for me to access it. Every link to developer.amazon.com results in this screen:


1636395758221.png


If I chick on the JD avatar I get this message... and I cannot click on "Settings".


1636396138506.png


I haven't used my Alexa developer account in years so I wouldn't be surprised the account has old data, expired credit card info or even an invalid format.

I have an AWS account active and which one I actively work.

Question: WHO or HOW can I get my account back to normal/working state??


Thank you!

alexaamazon developer portaldeveloper account
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3 Answers

Vladimir@Amazon avatar image
Vladimir@Amazon answered

Hello Juan, thanks for posting on the forum. As this issue is specific to your account, please file a contact us here where we will be able to assist further.

Regards,

Vladimir

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Justin Donald avatar image
Justin Donald answered

Hello Juan, and Vladimir I am also experiencing the same issue. I was told my account is disabled too. Please Juan what is the outcome when you contacted support, I am interested. Thanks!

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Michael Miller avatar image
Michael Miller answered

Having the exact same issue. Can someone please help ?

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